Reversal of money paid into wrong account

I paid the wrong account by mistake on the 25th of July only realised on the 29th and I reported it to Capitec they were like it will take 14 days and even called them today and they still saying 14 days, i find it hard to understand why it will take 14days to recover just a mere R180. This is not the first time it happens, Capitec service is so terrible will have to look for another bank im not happy at all this is terrible service.