Reversal of money paid into an incorrect account

I paid money into an incorrect account number about an hour ago I called the call center and provided all the details that were needed, account number that I sent to and account number the money was meant to go to, even the account holders name I was sending money to my cousins account number but it seems the account numbers have since changed The consultant told me all they could do was to call the person and ask them to reverse the money and that they DON'T HAVE THE OPTION TO REVERSE ON THEIR APP I asked if the person doesn't want to or if they have already used the money, I was then told that there is nothing that the bank can do it will be a civil case to be opened at the police station What i don't understand is that, the money is coming from my account and I am asking them to reverse MY MONEY THAT WAS SENT FROM MY ACCOUNT, why can't they just do it??? It's not like it's money that was for a financial institution then I'd understand that maybe they don't want me to in arreas and mess up my credit profile. IT IS MONEY THAT WAS PAID INTO ANOTHER PERSON'S ACCOUNT INCORRECTLY, I DON'T OWE THEM ANYTHING!!!