Reversal Of Funds

Good Day

Yesterday I went to Capitec Bank at Centurion Mall to try a reverse a payment of R7 500.00 that I made from my Capitec account (capitec told me that they cannot reverse it and I must go to Nedbank).

When I got to the branch (Nedbank), the consultant said I go and call the call centre on the other side, I did and the lady on the line said that I must go back to the consultant, she must check the account and they must try to reverse the money because it is *****. I told her, and she said there's nothing she can do, she's not allowed to go into the client's account. I must go to the police station to open a case and they will then help me.

I explained to her that the reason I transferred the money was because of accommodation, there was an advert for a flat, I went to view it and everything seemed fine, and I made a payment, only yesterday when I was supposed to move in, security said I am not allowed. No one knows the person and it's all *****. The person said his name is Pulani Nkonzo, his number is *** and his phone has been off since yesterday.

I went to the police station last night, and opened a case (Case ref CAS 8/10/2019) 012 348 599, and this morning I just came back from the bank again. They sent me back and told me I must wait for the police investigation to be over.

I don't understand because yesterday they said they need a case number to go into the person's account and reverse the money because he's a *********. but now they refuse to help me.

I slept in my car because I have nowhere to go, I really need to know who this person really is and my money to be deducted back from his account.

Nedbank sent the below mail today:

"Nedbank Centurion - Branch Manager 12:01 PM (7 minutes ago) to Nedbank, me

Good day Ayanda

I noticed you have made the payment from Capitec. You will need to go to your bank with the relevant information and police case number. They need to do a recall of the funds on behalf of you and this will then be done through your bank. You may not come to Nedbank as a third party on someone else’s account to reverse funds on their account.

Please go to your bank who needs to assist you to recall the funds

Regards"

And I've just come back from Capitec again, and still, they're sending me back to Nedbank.

PLEASE HELP ME.

Ayanda P Masina ***