DK
Derrel K
1 reviews | Active since Dec 2021
03 Sept 2022, 11:20
Reversal of funds
I mistakenly transferred an amount of R4000 to another capitec account but I rushed to Capitec branch they said I will be charged a fee for reversal I agreed to that now after waiting for 24hours they tell me that they can't help really am I now supposed to loose a whole R4000 to a stranger I hardly know, I just don't believe the service I received from capitec they don't walk in the customers should or even consider their customers I want my money back Capitec I have school fees and other things to pay so please consider me since I am your client
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Capitec Bank's replyOfficial
03 Sept 2022, 11:27Good day Derrel
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Sept 2022, 11:27
Official
Good day Derrel
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
DK
Derrel K's updateReviewer Update
05 Sept 2022, 17:14Well dear Capitec I am still waiting foe your designated official to contact me back since no one has bothered to atleast give your client a call and let me if you guys are assisting me or I must deal with the fact that u lost a whole R4000 to a stranger, at this moment I am really begin to question what values does capitec stand for
DK
Derrel K's update05 Sept 2022, 17:14
Reviewer Update
Well dear Capitec I am still waiting foe your designated official to contact me back since no one has bothered to atleast give your client a call and let me if you guys are assisting me or I must deal with the fact that u lost a whole R4000 to a stranger, at this moment I am really begin to question what values does capitec stand for