HB
Hannelie B
1 reviews | Active since May 2021
07 May 2021, 14:14
reversal of funds
I raised a query with Capitec Bank in March 2021, and requested a reimbur*****t on a payment I made into closed bank account number of another bank.
According to Capitec bank records the issue is resolved, however the fund has still not been returned into my bank account.
I have just spend 10 minutes on the phone attempting to get hold of a call centre agent to assist. That is after several previous attempts to obtain help via the WhatsApp channel and other calls over the last two months.
Granted I made the initial mistake, but should it take three months to resolve?
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Replies (2)
Capitec Bank's replyOfficial
07 May 2021, 14:29Good day Hannelie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply07 May 2021, 14:29
Official
Good day Hannelie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
HB
Hannelie B's updateReviewer Update
17 May 2021, 15:53Please note that the next day, i indeed was contacted by a bank official. However, my query remain unresolved.
Even after several emails to the the bank official.
Even after several emails to the the bank official.
HB
Hannelie B's update17 May 2021, 15:53
Reviewer Update
Please note that the next day, i indeed was contacted by a bank official. However, my query remain unresolved.
Even after several emails to the the bank official.
Even after several emails to the the bank official.