reversal of debit

i have a loan with capitec bank, my debit goes off on the 30th of each month. i went to the bank paid my loan so that the debit does not bounce because i got a new job my payment date has changed.i paid on Tuesday the debit order amount in full with R8 extra on top.today here i am seating with damage control some i avoided.my debit order went through its the 31th they debited my account which was paid. i made call to the call centre spoke to a rude agent by the name of zukiswa who did nothing but make things worse told me that the reversal has been done i will receive the money within 10-15min , here i am walking to the atm waited for 45min for the money nothing was received.<br> <br> i went back to the office had to make another call spoke to guy forgot the name he said he will send them an email i should call again after 30 min. callback as per agreement spoke to ayanda who put me on hold unnecessary for 20min, something that they done from their side i have to now hold for long this is charged call to start with im paying for that,plus the debit that bounced..a rude team leader Biance engel who was not willing to assist telling its month end i must be patient,how is that my problem