Reversal nightmare

To whom it may concern ,

I am sending this as a very disgruntled client who wishes to be done with this bank as soon as i am able to leave . Firstly i do not want any communication over the phone as i have recently found that either people do not listen or its a case of people being to lazy to actually note proper things . With that being said i need an urgent reversal done on my account . on the 18/05/2018 i called from westgate mall branch situated in M/plain , to set up a payment plan from June going forward as at the time i was unemployed so my father intended to help out financially . the call center agent advised me that i need to call up in the fist week in June to setup the PTP as they wont be able to do it for May month as i wasn't going to get any funds in . To my luck i was called on the 19th ( Saturday ) to be informed that i start employment the 21/05/2018 . the funds that were then sent to me was debited literally within a minute of being received , i was not expecting t get any funds in as i just started on the 21st May . i went into a branch the Sunday to b told they cant assist because its a Sunday . then came to Bayside mall branch or the same issue . the contact center staff is beyond *********** as they gave different reason as to why i cannot get it back . i get i was in arrears but i did not authorize any payment to be taken as it wasn't expected . that money was suppose to be towards transport and because of this **** bank i will now need to lend and to make it worse i dont even feel as if i want to pay them anymore because they leaving me in a predicament that was unforeseen and none of the staff was empathetic about the situation . ill need someone to deal with this as that money is urgently required . I will be logging this on every social media platform i could possibly get to in order to have this matter dealt with accordingly.

ALL correspondence are to be made via Email as i no longer trust your call center staff and what they say over the phone .