LM
Lungiswa M
1 reviews | Active since Oct 2020
25 Jan 2023, 13:45
Reversal dispute
I withdraw money at an Absa ATM and I got an sms that it went through but the slip said unsuccessful and I didn't get the money I then called the call center they told me they will lodge an inquiry and it takes 7-30 working days for my money to be reversed back I am mad as hell can't wait that long thos bank is nonsense
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Replies (2)
Capitec Bank's replyOfficial
25 Jan 2023, 17:36 Good day Lungiswa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Jan 2023, 17:36
Official
Good day Lungiswa
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
LM
Lungiswa M's updateReviewer Update
26 Jan 2023, 11:24I am beyond disappointed today the consultant Robin who is assigned to work on my complain just called me now telling me he has to wait for that turn around time bcz they dealing with an external bank furthermore he says I shouldn't have used that ATM if I want my issue to be resolved quickly mind you their ATMS are forever full bcz they have 2 per branch this is unacceptable can't wait to get this account closed the service is appoling
LM
Lungiswa M's update26 Jan 2023, 11:24
Reviewer Update
I am beyond disappointed today the consultant Robin who is assigned to work on my complain just called me now telling me he has to wait for that turn around time bcz they dealing with an external bank furthermore he says I shouldn't have used that ATM if I want my issue to be resolved quickly mind you their ATMS are forever full bcz they have 2 per branch this is unacceptable can't wait to get this account closed the service is appoling