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Nombuyiselo K

1 reviews | Active since May 2019

19 Jul 2019, 15:35

Reversal denied by Capitec

I asked Capitec to assist with reversing the money I sent in error to 2 people and they refused to assist.

0
Replies (5)
Capitec Bank
Capitec Bank's reply19 Jul 2019, 16:01
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply23 Jul 2019, 14:50
Official
Hi Nombuyiselo K

Thank you for providing me with an opportunity to look into your matter.

Kindly be advised, I've been trying to contact you but you've been unreachable. 

Please return my call on ***.

Kind regards
Capitec Bank
NK
Nombuyiselo K's update23 Jul 2019, 16:03
Reviewer Update
I contacted the number and my complaint was loaded on system.

I will be advised within 5 business days of my matter is resolved.
Capitec Bank
Capitec Bank's reply30 Jul 2019, 12:35
Official
Hi Nombuyiselo K
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation , I trust your matter has been resolved and closed on our end. 
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsComplaint management Capitec Bank
NK
Nombuyiselo K's update30 Jul 2019, 13:09
Reviewer Update
Ooh Yes. Thank you so much for getting back to me. I now know what to do to try and resolve the issue on my end.