Reversal

I have been with Capitec ever since they started operating, but their service in regards to reversal is pathetic. I did an eft transfer to an incorrect account to fnb and I was assured that in 2 weeks all will be sorted. Now two weeks have passed I called to confirm as to what is happening, now their telling me that they didn't get authorization from the person at fnb to reverse, so am not gonna get my money. Dude that money shows in my statement that its mine and now you telling me about someone I don't even know that you need authorization. As your client you suppose to take care of my finances and this is the thanks I get after so many year with you. I challenge you to start advertising, ''when you make an incorrect payment be assured that we as CAPITEC BANK will not help you cause its non of our business''. The team leader Roselyn put me on hold for an hour, ended up having to drop off the phone cause you taking us for granted.