Reversal Amount

Hi Hellopeter

On Friday the 28th of June I made a transaction of R3000.00 and the amount was deducted from my amount but declined on the speed point. I called Capitec to reverse the amount but I was told that the amount deducted was R2948.07 which differs from the declined slip. I explained that the transaction amount was R3000.00 that’s why I swiped that amount but I don’t know why Capitec deducted a different amount. I also advised that they only return R2948.07 reflecting on the amount but they refusing.

I emailed all the proof, spoke to different agents but still refusing to reverse my money due to different amounts. They requested a letter from Avis explaining the different amounts, which we did send but today is the 03rd of July still no money. I’m experiencing bad attitude from Capitec agents and my call have not been updated since Friday, I have to explain everything from the start each time I call.

Please I need help