Reversal , a R808 is a huge difference from a R30 and R808 is odd and its also not even an option to select !

27/03/2019 I purchased a R30 electricity using the *120*3279# code however after the transaction was done a R808 was deducted from my account for electricity , which is a odd number and who in their right mind would purchased such a big amount of electricity . I logged a dispute via the call center and spoke to Lin , and Carl while speaking he dropped the call dropped the call , I then called again and spoke to Merry-Ann she said she can't assist , but then escalated it to data specialist and said they would get back to me by end of business but still heard nothing . however a reference number was provided . I would appreciate it if the money could be reversed because throughout all my statements you can see nothing is ever purchased more than a R30 on electricity .

Please do advice that the call center agents do place clients for a long time on hold and after a while they drop the call . that's bad behavior because the agents supposed to resolve each customers query !