Reversal

Good day

I am extremely unhappy and frustrated over Capitec Banks customer service. Your treatment towards clients is absolutely unacceptable.

First of all, you call centre agents are incapable of doing what we as clients ask for. In the middle of November I made a payment arrangement with one of your call centre agents, the arrangement was made for end November, 30th November to be precise. I recieved another call around the 20th of November to confirm payment arrangement and possibly change my debit date, I specifically told the agent to do it on the 30th of November.

You, Capitec, debited my account twice, in the 29th of November and the 30th of November and the explanation that I got was that I asked for a payment advance! I called Monday morning the 2nd of December to ask for one payment reversal, I was told I'd wait 48 hours since it's being deposited into an external account, I was patient enough to wait. Little did I know that I'll only receive my money on the 6th of December!

I went to one of your branches on the 5th of December I was told my matter will be handled by one of your team leaders, I was promised I'd get a call before the end of the day by the team leader, and no one called me to say anything.

You are putting my account in a lot of unnecessary bank charges and arrears that I need to pay for because of your incapacity to do the correct things, starting from your call centre.

This is unacceptable, I hope I will be hearing from you soon.

This is an email I sent to capitec. I'm extremely unhappy with your services.

And it happened the second time in the same week.

Good day Capitec bank has debited my account with approximately R157, and amount which no arrangement was made for. This is the second time this has happened in one month, I am seriously getting fed up with this.

Please reverse those funds back to my account, as soon as possible.

I have paid an amount that's due to you for the month of November, stop harassing my accounts

I haven't received a response for this last email, it's been 3 days since I've sent it.