Reversal

2nd complain

Waiting for my reversal I cancelled my funeral cover on the 14 June at Capitec they continue debited my account R356.75 on the 15 June, I logged a reversal till today no one has called for update or email sent, I have to use my own airtime to call the call centre and looked like when I called no one has touch my query on there system.

I called today on the app call the a Capitec consultant lady told me they is no request for a reversal logged on the system while on the 15 the guy told me he logged a reversal query.

I want my money back to my account I have been waiting for so long now.

Account number : ***

And stop sending me email with so many different case numbers.