Reversal

It's Mandisa MAjola here I've got a problem I'm banking with capitec bank on Sunday I used the banking app to transfare my friend his money I created a beneficiary with his no. And it's confirmed it was for Mr magwaza I then proceeded because I wanted to send to him coz it his number he then got the notification but the money didn't go through his account its was an amount of R3400. 00 and on Monday we went straight to da bank and I asked for reversal since they told me it went to someone else account the lady in dube village capitec branch said we must wait for one day and on wenesday I went to bridge cty branch since in dube village couldn't help me n couldn't answer if I'm posing questions to them, in bridge cty they gave me a reference no. And said someone will contact me nobody contacted me I went back to bridge cty today they said they can't help me since they can't get hold of Mr magwaza where as if I'm calling magwaza he is answering n he said nobody called on his cellphone their service is very bad if they cannot help us as clients bt they good in taking our money R3400 is a lot of money please help me get my money back, in every banks if you request a reversal they don't hasitate eg Fnb helped me. I've been up and down since Monday but there is no way forward if I ask question how come they can't help they tell me they not dealing with the matter, I'm using my airtime to call everyday my petrol to drive n go to them bt I dnt get help, I wanted to know must I seek for legal advice but they said they going to help me. But I got no help