Reversal

I have several years working for a Bank and Ive never heared of this ******* . My mother withdrew R1000 on christmas eve whilst Trying to Withdraw another R1000 the Electricity went off (Load shedding) unfortunately she had already typed pin and Amount , she got a notification that the Money was withdrawn. She stood there and in few min the Electricity came back and Your system never did an auto reversal unlike any other Banks . She went to the Branch and was told 14 Days . *** this is not a ***** case the Consultant needs to fone an ATM custodian because they banked more than R1000 coz of what happened to my Mom . Sort this out urgently . Your ATM Custodians are taking people's money and Capitec is protecting them. You are taking from the Poor and enriching your employees