Reversal

Dear Capitec Management

Will someone assist me with this please as now is the 4th day without money, I have deposited to the money to the Incorrect number: ********** 067 Branch: Ghandi square Value: R3000.00

I have immediately reported this same day, I understand that the admin may not be working over the weekend to assist. However the money may be hanging to the wrong account it can’t take 7-14 working days to reverse to the correct account, Capitec is a very recognized group to behave *********ly and so disappointing. David the call center consultant advised me if they don’t get the client they will have to unfreeze the money. In question are they saying I am lying about this matter, no one can give away with so much money... I called again I spoke to Kayla who advised me differently that it will 7 to 14 days to work on my query that is with their admin team. Who is the admin team? No names provided to show that the matter is being handled by someone specific ?. Admin Team are people and which branch Cape Town or I am very disappointed on how the matter is handled the money can be reversed within 48 hours. Ref number ********** 1. May I request that some contact me with a resolution?

Regards, Dudu Mncube