eS
erica S
1 reviews | Active since Dec 2009
30 Dec 2019, 11:33
reversal
i have a complaint, ive requested a reversal of an online purchase that was just hanging , it was done in November already , i foned and was told the department that deals with this is currently having a backlog, and i must just wait, its been another 2 weeks and no response from capitec.
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Capitec Bank's replyOfficial
30 Dec 2019, 12:33Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply30 Dec 2019, 12:33
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank