Returning of my money. How can they think i gave my pin number "REALLY"

My Iphone was ****** and can only be opened by face recognition. When my phone was ****** I reported it immediately to Iphone and they blogged it. When I tried to buy something at the shop and used my bank card is shows insufficient fund and no that is not true there was money in. I went to the nearest ATM and it showed that money was transfer out of my Capitec bank account to another account, "don't know how they could have done it without a pin number". I then contacted Capitec and reported it and they stopped the card was then told also to go into the bank and that I did. The staff at Capitec Kollonade load the request and said that the forensic department wil look into this matter and that they will contacted me. I also informed them that I don’t have a phone and that they should contact my mother and they said that they will do so. Only to hear from my mother that someone from Capitec is phoning but keeps on putting the phone down without speaking to her. When I did not hear from Capitec I went into the bank once again to find out what is going on and was only then told that they needed the police case number "really" they could have asked me the 1st time when I was there and I could have given it then. I then went and gave the police documents and was told they will contact me. Yesterday 24/06/19 I went again to Capitec to hear what is going on and was told they closed it because they could not get hold of me "THAT'S A LIE". This afternoon 25/06/19 me and my mother went again to Capitec bank at Kollonade because someone from Capitec phoned and said that I need to go into the bank to answer questions, and was told they cannot return my money due to so called "FRIENDLY *****" guest what that means? I gave my bank pin number to the person that stole my Iphone. REALLY I'm not that stupid. It just shows don't load your bank app on the phone that is not safe. I’m not happy with Capitec bank.