MM
Mpumelelo M

1 reviews | Active since Sept 2015

28 Sept 2015, 10:51

Retribution

I paid my Capitec loan off in full back in January 2013 and even received a paid up letter. To my surprise I recently received 2 calls from RL Daly to advise as to when I will settle R500 owing to Capitec, I calmly advised both consultants that I had paid off what they were referring to MORE THAN 2 YEARS AGO. This prompted me to check my credit report to find that Capitec had BEEN listing me as a defaulter for months on end - I don't even know how far back this goes. <br> <br> I have been negatively impacted as a result of this error and I was advised by the credit bureau that I as a consumer am unable to update this directly with them so I need someone from Capitec to rectify this ASAP.

0
Replies (1)
Capitec Bank
Capitec Bank's reply29 Sept 2015, 08:06
Official
Hello MpumeMny,

I acknowledge your posting, and have referred it to Zenande Tabata for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,