retrenchment payout

I filed a claim for retrenchment at capitecbank. A transperant bank known as.submitted claim on the 16th march I was told by their collection department that my document was only send on the 30 march for filling I will receive feedback of claim with in three month.how can I receive feedback with in 3month for claim,whereby my claims with other service provider never took that long.capitec bridging customer protection act.am talking this matter to Bank ombudsman this is not a joke<br> I want feedback asap<br>