Retrenchment Investigation

I was retrenched at end of August 2015 and approached Capitec Bank in terms of having my current loan with them terminated as per their stipulated Terms and Conditions. I did not have all the required documents and was told that the claims department would phone me to sort this out.<br> <br> Receiving the call, they informed me that it would be mailed to me. NOT receiving the mail I went back to the bank and was then told what documentation I should submit additionally. Went back to Capitec, submitted docs and waited for Claims to phone.<br> Still not getting a call from the claims department to confirm my claims application, I went back to Capitec to follow up on the process and was then informed that it would take two to three months to complete.<br> <br> With checking my account it stated that my next repayment date is the 31/12/2015, just to make sure that the account was still on HOLD and that they would not take the little unemployment I claim as well.<br> <br> To my disgust the unemployment money was transferred to the loan account shortly after it was payed today, 04/12/2015. I demand my money back immediately + the transfer fees and my claim resolved. Extremely Unhappy Capitec Client.