1 reviews | Active since Sept 2016

10 Oct 2016, 09:09

Retrenchment cover ****

<p>I was recently retrenched and completed all the forms for the cover only to receive an sms from the bank saying that it has been approved, will take 60 working days to pay out - in the meantime, please continue with your loan payments!! How is this acceptable? How is this even legal?</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply10 Oct 2016, 09:52
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply12 Oct 2016, 11:45
Official

Good day Ms Kock

As per our telephone conversation, I trust that your issue is now resolved.

Nondi Tsholoba

Kind regards

Complaint Management

Capitec Bank