LJ
Louise J

1 reviews | Active since Apr 2017

01 Nov 2017, 17:19

Retrenchment claim false advertising

I have a personal loan and credit card with capitec . Just recently got rentrenched(september). Sent through all my documents and now they debit my account and tell me I am liable to make payments For the next couple of months until they assess my claim. I am unemployed and I have paid for insurance on those account for unforeseen circumstances as this yet they still want to charge me . I do not have the funds to make payments and now I am in arrears.

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Replies (3)
Capitec Bank
Capitec Bank's reply13 Nov 2017, 16:05
Official

Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.

Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.

Thank you for your patience herein.

Complaint Management

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Capitec Bank
Capitec Bank's reply17 Nov 2017, 12:34
Official

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply22 Nov 2017, 10:10
Official

Good day Ms Joseph

Feedback was provided via email, I trust that your issue is now resolved.

Wendy Mbelekane

Complaint Management

Capitec Bank