Retrenchment claim

I was retrenched 15 March 2015,I submitted supporting documents on the 23/03/15,and I week later I called to check if my documents were recieved only to find that they were not sent by the branch,went back to the branch 14/04/15 to resubmit ,called again on the 17/04/15 and it was confirmed that documents were received ,on the 30/04/15 I contacted your call centre to check the status of my application,and I was told my documents were only sent to the insurer's claims dept end April 2015 and they will take 2-3 months to process the claim and in the mean time I am expected to make a minimum payment on the account.now I am confused and ****ed because initially I was told that the whole process takes a maximum of 3months now all of a sudden it's 6 months,can someone explain to me why the hell do I need to wait 6months for this claim to be processed when I submitted all documentation required???and how am I supposed to make a payment for that six months when I do not work???