Retrenchment claim

So I sent documents due to retrenchment like at 3 times in the last week but instead of the retrenchment team responding and asking for documents they pass the buck to the covid team. This retrenchment has nothing to do with covid and had they read my email they would know this the idiots. It is such a hard time as is with all going on then I must still worry about people who don't do their jobs properly and the fact that I have no job really. I have heard alot of **** about capitec When it comes to claims but thought no I don't think they are like that. Clearly I was very wrong.