BN
Bryan N
1 reviews | Active since May 2013
06 May 2020, 14:28
Retrenchment claim
Good day How long do it takes for a Retrenchment Claim to be finished after it was approved. About 10 people told me that it takes up to 60 days. No where in your Retrenchment policy states it. Why must I still pay my loan after the insurance claim was approved. Till now I have not received any response from you no email no sms no call. I phone more than 20 times send lot of email even went to the bank spend a hour and a half, still nobody can help me.
Helpful (0)
Replies (9)0
Replies (9)
Capitec Bank's replyOfficial
06 May 2020, 15:22I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply06 May 2020, 15:22
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
07 May 2020, 20:02Good day
We attempted to make contact, and could not reach you.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply07 May 2020, 20:02
Official
Good day
We attempted to make contact, and could not reach you.
Kind regards
Complaint Management
Capitec Bank
BN
Bryan N's updateReviewer Update
07 May 2020, 20:2620.02 at night really. The number you leaves work only 8 to 5. ***. I am waiting for your call.
BN
Bryan N's update07 May 2020, 20:26
Reviewer Update
20.02 at night really. The number you leaves work only 8 to 5. ***. I am waiting for your call.
BN
Bryan N's updateReviewer Update
08 May 2020, 08:56Good morning
I attempted to make contact, and could not reach you.
Kind regards
BN
Bryan N's update08 May 2020, 08:56
Reviewer Update
Good morning
I attempted to make contact, and could not reach you.
Kind regards
BN
Bryan N's updateReviewer Update
08 May 2020, 10:37Good morning.
I another attempted to make contact, and could not reach you.
Can not hold and hold and nobody picks up.
Can not hold and hold and nobody picks up.
Kind regards
BN
Bryan N's update08 May 2020, 10:37
Reviewer Update
Good morning.
I another attempted to make contact, and could not reach you.
Can not hold and hold and nobody picks up.
Can not hold and hold and nobody picks up.
Kind regards
BN
Bryan N's updateReviewer Update
11 May 2020, 10:03Till now only one attempt to contact me at 20.02 pm. Phone again how many times phone just ring. (Music). This is a joke.
BN
Bryan N's update11 May 2020, 10:03
Reviewer Update
Till now only one attempt to contact me at 20.02 pm. Phone again how many times phone just ring. (Music). This is a joke.
BN
Bryan N's updateReviewer Update
12 May 2020, 11:39As the telephone discussion yesterday, still no email as promised.
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Bryan N's update12 May 2020, 11:39
Reviewer Update
As the telephone discussion yesterday, still no email as promised.
BN
Bryan N's updateReviewer Update
13 May 2020, 16:32As the telephone discussion two days back, still no email. Empty promises.
BN
Bryan N's update13 May 2020, 16:32
Reviewer Update
As the telephone discussion two days back, still no email. Empty promises.
BN
Bryan N's updateReviewer Update
15 May 2020, 10:20Good morning.
Another day.
I am so unhappy with the bad service I getting from Capitec Bank.The numbers of emails I sent, no reply. The numbers of phone calls I made,that you put on hold for 45 min and more. It cost me over a R1000 in phone calls. The number of time I went into a Capitec Bank branch. Sit there for hours. Every time the old story, we will phone you back. Till now nothing has been done.
This is doing on for 56 days.
I can not think that Capitec Bank, top management and directors allows this.
Especially now in these times where a lot of people going to be retrenches. I hope they read this, this is the bad service they going to receive from Capitec Bank.
Thank you.
BN
Bryan N's update15 May 2020, 10:20
Reviewer Update
Good morning.
Another day.
I am so unhappy with the bad service I getting from Capitec Bank.The numbers of emails I sent, no reply. The numbers of phone calls I made,that you put on hold for 45 min and more. It cost me over a R1000 in phone calls. The number of time I went into a Capitec Bank branch. Sit there for hours. Every time the old story, we will phone you back. Till now nothing has been done.
This is doing on for 56 days.
I can not think that Capitec Bank, top management and directors allows this.
Especially now in these times where a lot of people going to be retrenches. I hope they read this, this is the bad service they going to receive from Capitec Bank.
Thank you.