Retrenched Unsatisfied customer

I took out a loan with Capitec 2 yrs ago whilst I was working, thus year in Jan 2023 was retrenchment, submitted all my docs for cr life policy to kick in, we now in Aug, was promised it takes 3 months, we now end Aug, my "salary" Acc still gets debited , sometimes they get money, sometimes it bounces with bank charges. I have spoken with manager at Protea, NO joy, I call the collections department, NO joy, I have asked I change bank details to another bank so they can debit monthly until claim approved or declined, NO joy. Tuesday spoke with Tema leader Redaa, he promised he will escalate to a Jessica(manager) by Thursday, today is a Friday, NO joy...Agents are woth worse coz they don't listen when u speak, even the notes they make on the system don't make sense compared to what u discussed with them, I have reached a dead wall with CAPITEC!