Retrenched and Capitec rejected my claim

I went to the branch and handed all documentation they needed for the claim and the next day I was called my claim is rejected. when I asked the lady who assisted me at bayside mall said they did not say why. the call centre called me and I asked they only said it is because I only paid for 2 months and its a short term loan whilst on their contract they included insurance. I feel ****** and so disgusted by their service and I wont rest this matter I have contacted my lawyers. their think they can getaway with anything. they would call me and want me to pay while I tell them I don't work - how can I make arrangements when I'm not working and they rejected my claim. customer service is bad they will call me 20 times a day for same thing which I don't understand why is their system not saying when someone is being called and make notes