LN
Luthando N
1 reviews | Active since Dec 2025
24 Jan 2026, 21:37
Retail
Hi, I did a Cash Send at a Capitec Tech branch but the money didn't come out. The app says it's redeemed, but I didn't get the cash. I've tried calling Capitec Tech 16+ times, no response. Can you please call me ASAP +***5? I need this money urgently
Helpful (0)
Replies (6)0
Replies (6)
Capitec Bank's replyOfficial
25 Jan 2026, 06:00Hello, you are through to Seipati.
Please allow me a few minutes to fami****ize myself with your query.
Capitec Bank's reply25 Jan 2026, 06:00
Official
Hello, you are through to Seipati.
Please allow me a few minutes to fami****ize myself with your query.
Capitec Bank's replyOfficial
25 Jan 2026, 06:01Hello Luthando❤️ I noticed you mentioned not being able to get money when redeeming a send cash voucher.
Capitec Bank's reply25 Jan 2026, 06:01
Official
Hello Luthando❤️ I noticed you mentioned not being able to get money when redeeming a send cash voucher.
Capitec Bank's replyOfficial
25 Jan 2026, 06:02I apologise for the inconvenience caused🙏 Kindly provide your full name, surname, ID or account number I will look into your account and advice further
Capitec Bank's reply25 Jan 2026, 06:02
Official
I apologise for the inconvenience caused🙏 Kindly provide your full name, surname, ID or account number I will look into your account and advice further
Capitec Bank's replyOfficial
25 Jan 2026, 06:19I haven’t heard back in a bit just checking if you still need help 😊
Capitec Bank's reply25 Jan 2026, 06:19
Official
I haven’t heard back in a bit just checking if you still need help 😊
Capitec Bank's replyOfficial
25 Jan 2026, 06:37It seems like you're busy as you haven't responded to me in a while. I realise you're busy so I'll give you a few more minutes to get back to me and if I don't hear back from you in 10 minutes I'll close this chat. But don't worry, if you still need assistance there are a few ways to reach us:
Our agents are available to assist you on WhatsApp between 6:00AM and 10:00PM
Our digital WhatsApp assistant is available at any time and may be able to help you find the answer you're looking for without needing to speak to an agent. Simply type your query in the chat.
You can call our 24hr Client Care Centre on ***
Capitec Bank's reply25 Jan 2026, 06:37
Official
It seems like you're busy as you haven't responded to me in a while. I realise you're busy so I'll give you a few more minutes to get back to me and if I don't hear back from you in 10 minutes I'll close this chat. But don't worry, if you still need assistance there are a few ways to reach us:
Our agents are available to assist you on WhatsApp between 6:00AM and 10:00PM
Our digital WhatsApp assistant is available at any time and may be able to help you find the answer you're looking for without needing to speak to an agent. Simply type your query in the chat.
You can call our 24hr Client Care Centre on ***
Capitec Bank's replyOfficial
25 Jan 2026, 06:50It’s been a pleasure assisting you today. Thank you for chatting with Capitec Bank — we’re always here when you need us. Have a fantastic day!
Capitec Bank's reply25 Jan 2026, 06:50
Official
It’s been a pleasure assisting you today. Thank you for chatting with Capitec Bank — we’re always here when you need us. Have a fantastic day!