Responses but no action

This is a follow up review of Capitec bank concerning a refund done to a client on the 28th of February via Capitec's Muira machine. An amount of R3000 was refunded to a client on the 28th of February and after countless emails, phone calls, ref nrs, letters of Goodwill etc etc we still have no answer. The client have phoned their bank on numerous occasions and checked if the money is in a suspense account etc as suggested by Capitec. Yet nothing. Today is the 31 of March and still no refund in the clients FNB account. Emails, phone calls, ref nrs etc etc is meaningless without results. Capitec blames it on FNB yet FNB says there is no pending refunds. This while the funds was taken from our account. Never ending stories.