Response time to queries

Item: Capitec Bank
Rating: 2
Author: Tase N

Poor customer service, logged a query and it dragging for over 12 days and counting, initially i was told i would have my feedback in 24 hours everytime i call im told to call in 24 hours again, extremely disappointed.

Helpful (0)

Replies (1)

Capitec Bank's replyOfficial

10 Jan 2024, 16:59

Good day Tase we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Capitec Bank's reply10 Jan 2024, 16:59

Official

Good day Tase we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank