Respond with letter

Capitec is nonsense truly speaking. I recieved a payment from your cliend on the 4th and on the 6th you alerted my African bank about *****. Your client when to the branch and submited all required documents and asked for a letter stating the matter was resolved and you guys refused,you said you call all banks involved knowing very well you dont. This week Monday I called my bank to check if they got your call only to find out that no call was ever made. I called 1 of your consultants and she was not only rude but told me that you as capitec don't send feed back to other banks,you dont even call to clear the matter while it was you that started all this.

Nobody should use this useless bank so we can all avoid having problems with you,my bank cant be resumed cos they are waiting for you to respond yet your being difficult for nothing