Hellopeter
Share Your Experience
HW
HILDA W

1 reviews | Active since Dec 2014

21 Aug 2018, 13:39

Respect goes a long way

I have never been so livid in my life.I switched to Capitec a few years ago and have also opened savings account for my children.So I visited a branch somw months ago as i wanted to visist nd something on ym daughters account to which i was advised that since she turned 16 she would have to do the adjustmwnts heralef as she was now visist d an adult.My daughter is in matric so therfor getting time off is a bit of a challenge.I forced to to accopmany me today and as we got to the teller at the Eldorado Park branch i was advised that i would need proof of residence.I flipped as the lady who assited me the first time(Keitumestse) never mentikned any other documents for me to bring.She was called to advise as to why she didnt explain this to me.She argued and insisted that she told memThe more i tell that she didnt the mor she argues and even pulls her face.The most twrrible customer service i jave come across.Its not my first complaint with Capitec especially the Eldorado Park branch.

0
Replies (4)
Capitec Bank
Capitec Bank's reply21 Aug 2018, 14:35
Official

Noku Skenjana will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved successfully.

Complaint Management

Capitec Bank

HW
HILDA W's update28 Aug 2018, 17:05
Reviewer Update
So I visited by branch once again as I wanted to get over and done with Capitec.I will rather use my app.As I gave the teller my proof of residence which happens to be a policy letter which advised me that my policy lapsed due to the fact that I am unemployed. I did not expect the tellers response"We don't accept this as your policy lapsed we need another letter" And how on earth does my personal issues have anything to do with Capitec.And then she replies we need to see the type of relationship you have with the insurance company .I ask this question again as I have been to the branch numerous occasions for the same **** and every time there's something else.I hate Capitec especially the Eldorado park branch. No apology whatsoever like I ask myself did they even get training on customer service.I swear I will never set foot at the Eldorado Park branch
HW
HILDA W's update28 Aug 2018, 17:05
Reviewer Update
So I visited by branch once again as I wanted to get over and done with Capitec.I will rather use my app.As I gave the teller my proof of residence which happens to be a policy letter which advised me that my policy lapsed due to the fact that I am unemployed. I did not expect the tellers response"We don't accept this as your policy lapsed we need another letter" And how on earth does my personal issues have anything to do with Capitec.And then she replies we need to see the type of relationship you have with the insurance company .I ask this question again as I have been to the branch numerous occasions for the same **** and every time there's something else.I hate Capitec especially the Eldorado park branch. No apology whatsoever like I ask myself did they even get training on customer service.I swear I will never set foot at the Eldorado Park branch
HW
HILDA W's update10 Sept 2018, 22:05
Reviewer Update
No response as yet.Does thiseany issue is not important.