RESERSAL OF FUNDS

T Moalosi died in May 2022, he was covered by Capitec funeral plan that paid off to the mother as she submitted letter of authority to your bank. hence the funeral plan paid into her account. However the bank did not close the account of the deceased. On the 25th August 2022 I accidentally deposited 10K in this account as he was my beneficiary when alive . I reported this to you guys immediately but to date I still don't have my money back. Your consultant at the bank did not give the mom the original copies back when she claimed, your systems has this copies so why is so difficult to reserve my money ?I am not earning any interest for the past months. I am also looking at other banking options due to this poor service.