Requesting reversal of my hard earned money from ********** company.

Yesterday, an amount of R5565 was deducted from my bank account by a CarGet for a deal that was made on 7 May 2019. The product that I bought is defective and has been since I took ownership. The company and it's partners gavee the run around for 24 days to date. CAPITEC Bank informed me that I cannot reverse my money as it is AEDO. I have requested this company to reverse my money and cancel the however I am being ignored. I want my money back as I am unable to use their product and they also do not want to repair it to my satisfaction or compensate for the inconvenience myself and my family was and still is put through. I need my money reversed into my bank account urgently. I do not know AEDO and have never heard of it. CAPITEC bank refuses to reverse MY money. Please help.