REQUEST PAYMENT RELIEF FROM CAPITEC BANK... I HAVE BEEN TRYING FOR 4 MONTHS NOW & YET et when CAPITEC BANK wants to increase my loan term from 61 to 65 months to cover "to recover the increased credit insurance premiums"... there was no delay from CAPITEC

I HAVE BEEN TRYING TO GET THROUGH TO CAPITEC BANK EVEN WENT TO THE WOODMEAD BRANCH TO REQUEST PAYMENT RELIEF FROM CAPITEC BANK, but instead I was made to wait for 15 minutes to 30 minutes or more... just trying to get through and to just talk to someone on their *** number and very often the line goes dead without getting through to anyone. I have been calling every other day hoping and praying that day would be my lucky day, but it never is...so often it isn't because you can only apply by calling ***.

This has been happening for 4 months now & yet when CAPITEC BANK wants to increase my loan term from 61 to 65 months to cover "to recover the increased credit insurance premiums"... they do it without my permission or my approval... see below emails from the CAPITEC BANK

I am starting to believe that this is deliberately designed or planned this way to minimize the number of people getting through requesting for PAYMENT RELIEF MEASURES DURING COVID19SA.

I need this relief, urgently... can I be assisted, please!

CHRISTINE NXUMALO