Request not managed

I completed all the requirements to have my salary switched from FNB to my Capitec account. After I completed the debit order switch form and submitted the bank statement, the notification was that a consultant would contact me to confirm the debit orders and i had to choose which time is suitable to be contacted. I have not been contacted and wanting to be cautions to ensure the request is managed, i called the following number ***. The consultant that acknowledged the call was not clear as it sounded as if there was something wrong with her headphones.

Please can this be managed with due urgency. I would also appreciate email correspondence and not telephonic. You do have my details on your system.