Request information -deceased estate -agnoring court order - information - bad services

Capitec, does not even deserve a one star. We have submitted documentation from the High Court to Capitec. We inquire information concerning a deceased bank account numerous times and Capitec is unwilling to assist. (They have escalated the matter a few times.) The deceased was ******ed and we urgently requested the information to assist the investigator. There is a suspect and the crucial information will help to arrest the suspect. They really don't care and they always apologizing for bad services. What do you expect from a small bank...