Request for Assistance Regarding Credit Card Application

I recently attempted to apply for a credit card and received the following message:

"We are unable to offer any additional credit at this time as you've been handed over to an external debt collector for non-payment on one or more of your Capitec accounts."

This is very concerning and unfair, as I previously had a loan with Capitec that was fully paid up through DMC about 7–8 years ago. Since then, I have been a loyal Capitec customer, banking with you consistently and without any issues.

It is disappointing to still be penalized for a matter that was resolved so many years ago. I kindly request that you review my profile and assist me with my credit card application. If this matter cannot be resolved, I do not see the need to continue doing business with Capitec, and I would unfortunately have no choice but to take my banking elsewhere.

I trust in Capitec’s values and hope this matter can be handled fairly.