Request for a payment reversal which was made via Capitec App

I write with dismay regarding a request I recent made to Capitec Bank (04/02/2019) regarding a reversal of a payment which was made in error.

I telephoned the bank's customer service to find out if they can assist me with reversing a payment I made on the 25th of January 2019 to an unknown account holder. The Agent who assisted me advised that they can not be able to reverse the monies because the payment was made as an immediate payment. I am really disappointed because now I don't know what to do.

I am now finding myself having to borrow money so that I can be able to pay the correct person or account holder. This payment was done in error and it's a human error. Now I am being told that since it was an immediate payment I would not be able to reverse. This means that I made a payment to an unknown person or account holder and my banking institution can not assist me in rectifying that error.

It such a lot of money, I don't know what to do. And I came to know about it when I received a call from the person or account holder who I ought to make the payment to that that account number I inserted was unknown.

If I can be assisted by Capitec Bank to reverse this transaction, even if I can be charged by the Bank I would not mind, as long as I would be assisted by getting some of the payment that I erroneously made.