Reqeusts for assistance are ignored.

It has been a month since I requested assistance with a debit order to pay my credit card balance, that Capitec first implemented incorrectly, and then changed to pay the minimum amount owing instead of the full outstanding balance. As a result, I was charged interest on something that is outside of my control.

This was the third time I tried using Capitec's electronic help channels to get issues resolved, and the third time I am being ignored.

Capitec, did I make the wrong decision by switching to you?