AP
Annalize P

1 reviews | Active since Sept 2014

17 Mar 2015, 10:02

Representative did not arrive for meeting. Bad att

Mr Malan and I had an appointment for 09h00 on Tuesday 17 March 2015. When he did not pitch up by 09h15, I called him asking where he is. He gave me a lame excuse and said maybe he should have called me telling me he is not going to attend our meeting..<br> I am a business woman myself and work on a tight schedule. If he postponed the meeting in advance I could arrange the rest of my day better.<br> I do not like his attitude and reason why he could not picked up the phone and cancel our meeting.<br> I think it is very unprofessional.

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Mar 2015, 11:02
Official
Hello Ezilanna,

Thank you for taking the time to raise your concerns and affording us the opportunity to address them.

Nazeemah van der Linde will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank