Reported released unauthorised transaction by Capitec to the Merchant

I called Capitec on the 27th in the morning reporting that there is an unauthorised transaction of R5000 I woke up to, which I requested to be reversed back to my account. The guy by the name of Josh who is the case handler from ***** department assured me that this case has been reported and it will take 24 to 48 hours for my to reflect in my account. He even suggested that I should also go the nearest Capitec branch from where I stay. The lady who assisted in Sandridge Square Midrand also confirmed that the money will reflect between 24 to 48 hours. From the time I lodged the case I have never received a call from Capitec. When calling them today (03/12/2024). The call centre agent by the name of Olwethu is telling me that the bank released the money to the Merchant who debited my account unauthorised.