BP
Bessie P
1 reviews | Active since Oct 2014
25 Mar 2024, 16:48
***** reported
Good day I have filed a ***** case at Capitec ***** Department on 3/3/2024 After providing them with all the evidence, I have not received any feedback from Capitec. After complaining on Hello Peter, the Complaints Department of Capitec send me an email, also just stating that they are looking into the case. Almost a month later and nobody can contact me?????? There is SAPS Cases opened about this *****ulant people, but still, no assistance from Capitec. Is this how you treat your Clients???
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
25 Mar 2024, 17:34Good day Bessie.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Mar 2024, 17:34
Official
Good day Bessie.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
BP
Bessie P's updateReviewer Update
25 Mar 2024, 19:32Good day, thank you. The previous complaints Officer was not helpful at all. I am very frustrated with this. If you were the Customer, I don't think you would be satisfied with the absolute no service or feedback received from Capitec.
BP
Bessie P's update25 Mar 2024, 19:32
Reviewer Update
Good day, thank you. The previous complaints Officer was not helpful at all. I am very frustrated with this. If you were the Customer, I don't think you would be satisfied with the absolute no service or feedback received from Capitec.