REPORT YOU TO THE BANKING OMBUDSMAN

Good day

I app**** for a capitec loan and I was declined for the following reasons:

1. Information 2. Verify 3. Results Why am I declined for credit? Your existing Capitec Bank credit agreements are in arrears. What can I do about it? Contact Centralised Collections on ***, Monday to Friday 8am - 7pm and Saturday 8am - 1pm, or email *** for further assistance. To help improve your situation: - Draw up a monthly (or weekly) budget to keep track of your income and expenses - Ensure that you adhere to your existing payment arrangements - If you're struggling to meet your payments, nd out more about rescheduling opportunities. Why am I declined for credit? One or more of your Capitec Bank accounts have been handed over to an external debt collector due to non-payment. What can I do about it? Contact our Collection Services on ***, Monday to Friday 8am - 5pm and Saturday 8am - 1pm, or email *** for more information on your handed over status.

How is this possible? when capitec has issued a letter indicating that this is a prescription debt and i AM NOT liable for payment?

Please respond my close of business by email only as I would like to take this forward to the banking ombudsman.