***** Report

So I purchased online , unaware that its a ****, i purchased items on the galxboy app which was a ****, I paid R942. When I found out that this was a ****, I called capitec, I spoke to an agent she assisted in blocking my card she then said she wont open a ***** case because i need to wait for the goods to be delivered. She then said I should call them on the 16th of February 2024. Then today I call them, firstly I had to wait to be put throught when i finally speak to an agent i explalin my matter, immediately ahe says i will transfer you. Cool I get transferred, then again I speak to the next agent explain my problem. The agent assisits by asking for my details and granting permission to get into my account. After that he says he has a system issue then he tranfers me. I waited for 40minutes without getting any assistance call ringong non-stop Capitec, the service I received from them is poor. I'm calling regarding a ***** case I'm being passed around. To top it all, I wanted to log a complaint and they are refusing. Instead they are saying I was transferred because I wanted a different language. I asked them to listen to the calls. I am so unhappy and frustrated because I've been ****med. They have no sense of empathy no whatsoever they want to transfer you to the next agent without listening to your issue at hand.