Replacement fee of used bank card

I am very upset about having to pay a replacement fee for my bank card that just stopped working. My bank card is only 3 months. When I complained in the branch to the consultant, Mapifo, the reply I got was that the card was used. What the hell...obviously a bank card is used. I have been with other banks before and never had a heard such nonsense. If the bank card is lost or ****** or damaged (broken in half) it is understandable but paying the replacement fee for a inferior quality card is unacceptable. We contacted the Head Office and got a reference number (***6).....wonder if anything is going to be done about this.