JS
Justin S

1 reviews | Active since Feb 2014

25 Oct 2016, 19:12

Replacement fee for expired card

<p>I got an sms two weeks ago to say my capitec bank card expired at the end of October. So today I went into the Balfour Park Branch where was I assisted by a very kind lady. Only problem was I was told that there is a card replacement fee of R53 which is rediculous. I can understand charging the fee if the card is lost/******/damaged, but my card is in perfect working order.</p> <p> </p> <p>This is the first time in 4 years that I have had my account that I am genuinely irritated with Capitec. Surely the R53 for an expired card cant be right?</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Oct 2016, 08:40
Official

I acknowledge your posting, and have referred it to David Morris for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank