Replacement Card

I noticed that my 84 year old father's bank card will expire on 05/16. I contacted your call centre to enquire if this means the end of May or start of May 2016. I also queried if there are any charges to replace the card.<br> <br> Your call centre agent was very abrupt and told me that only the first card is ever free. Why must we pay R56 for a new card which through no fault of his is not going to be working in a month's time. I explained that I had been with him when he opened this account with Capitec and at no stage was he informed that when his card expires, he needs to pay for a new card. He still has his original card and I cannot see why he needs to pay this amount. This is *******, we are always protesting against unfair and unreasonable charges but this is taking it too far. I have had my own account at other banks who never charges me for such things. Why do Capitec ***** from the less fortunate?